Last Updated: November 3, 2024

Roami (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect different types of personal information to provide and improve our services.

A. Information You Provide

  • Account and Purchase Information: When you create an account, place an order, or contact us, we may collect personal details such as your name, email address, phone number, billing address, and payment details.

B. Information We Automatically Collect

  • Website Usage Data: We collect data about your interactions with our website, such as IP address, browser type, device type, pages visited, and actions taken.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, gather usage data, and improve our services.

C. Information from Third-Party Sources

  • Payment Processors: We receive limited information from payment processors necessary to confirm payment, such as transaction ID, payment status, and fraud prevention details.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing and Fulfillment: To process your order, deliver your eSIM, and provide customer support.
  • Account Management: To manage your account, provide personalized services, and communicate important information regarding your purchases.
  • Improvement of Services: To analyze website usage and enhance our offerings, including developing new products or improving existing ones.
  • Marketing Communications: To send you updates, offers, and other marketing materials if you have opted in to receive them. You may unsubscribe at any time.
  • Compliance and Security: To comply with legal obligations, enforce our terms, and protect against fraud or security threats.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We work with trusted third parties (e.g., payment processors, email service providers, analytics tools) who assist us in operating our website and conducting our business. These parties only access data necessary for their tasks and must protect your information.
  • Legal Requirements: We may disclose your information to comply with applicable laws, respond to legal processes, or protect our rights, privacy, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer your information as part of the business transition.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access and Correction: You may request access to your personal information and correct any inaccuracies.
  • Deletion: You may request deletion of your data, subject to certain legal exceptions.
  • Objection and Restriction: You may object to or restrict certain types of data processing.
  • Data Portability: You may request a copy of your personal data in a machine-readable format.

To exercise these rights, please contact us at https://roamiesim.com/contact-us/.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You may control cookie settings in your browser, but disabling cookies may limit certain functionality on our website.

8. Marketing Communications

With your consent, we may send you promotional messages about our services. You can opt-out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any site you visit.

10. Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect information from children. If we discover that we have inadvertently collected personal information from a child under 18, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at: