Last Updated: November 3, 2024

Welcome to Roami. These Terms and Conditions outline the rules and regulations for using our website, purchasing eSIM products, and the use of our services. By accessing this website or making a purchase, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website or services.

1. Definitions

  • “eSIM” refers to a digital SIM that allows users to activate a cellular plan without needing a physical SIM card.
  • “We,” “Us,” or “Our” refers to Roami, the company providing eSIM products and services.
  • “Customer,” “You,” or “User” refers to anyone accessing our website or purchasing our services.

2. Eligibility

You must be at least 18 years of age to make purchases from Roami. By purchasing, you confirm that you are legally capable of entering into a binding contract and will comply with all terms and conditions.

3. Products and Services

Our website offers digital eSIM products that allow for cellular connectivity without the need for a physical SIM card. Each eSIM package provides a specific data plan, which may vary by country, region, and network provider.

4. Purchases and Payment

  • Order Process: Orders are processed through our website at https://roamiesim.com/. You agree to provide accurate, up-to-date information for all orders.
  • Payment: Payments must be made in full at the time of purchase through our accepted payment methods, including credit card, PayPal, etc.
  • Pricing: All prices are listed in Euro and are subject to change without notice.
  • Taxes and Fees: Applicable taxes and fees may apply and will be calculated at checkout.

5. Delivery and Activation

Upon successful payment, your eSIM will be delivered digitally via email. You will receive a QR code to scan and instructions for activating the eSIM on your device.

  • Activation: It is the customer’s responsibility to ensure their device is compatible with eSIM technology and follow the activation instructions provided.
  • Delivery Time: eSIMs are usually delivered within 30 minutes after purchase. Please check your email and spam folder for delivery confirmation.

6. Refunds and Cancellations

Due to the digital nature of eSIMs, all sales are generally final. We cannot offer refunds once the eSIM has been issued. Exceptions may apply under the following circumstances:

  • Non-activation: If your eSIM fails to activate due to a technical issue on our end, we will investigate the issue and may offer a refund or replacement.
  • Compatibility Issues: It is the customer’s responsibility to confirm device compatibility before purchase. We cannot refund purchases due to incompatibility.

For refund inquiries, please contact our support team at https://roamiesim.com/contact-us/.

7. Usage and Fair Use Policy

  • Our eSIM packages are intended for personal use only. Any misuse, such as unauthorized sharing or excessive data usage, may result in suspension or termination of service.
  • Data Limits: Each eSIM package includes a specific data allocation. Exceeding this limit may result in additional charges or throttled data speeds.

8. Limitation of Liability

We are not liable for any losses, damages, or inconveniences arising from:

  • Incorrect usage of our eSIM products.
  • Delays or issues caused by third-party carriers.
  • Incompatibility of the eSIM with your device.

In no event shall Roami be liable for any indirect, consequential, or punitive damages related to your use of our website or services.

9. Privacy Policy

Our Privacy Policy governs the collection, use, and protection of personal data submitted by users on our website. By using our services, you consent to the practices described in our [Privacy Policy URL].

10. Intellectual Property

All content on our website, including logos, graphics, and text, is owned by or licensed to Roami. Unauthorized reproduction or use of any content is strictly prohibited.

11. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the updated terms.

12. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at: